When will my order ship?
Within 2 business days of placing the order.
What are the delivery times?
||Expected Delivery After Dispatch
||Any Customs Fees?
||2-4 business days
||4-6 business days
||8-12 business days
If you are a risk taker, just pay us shipping and Canada customs may or may not ask you to pay.
Generally, we've noticed there is a $5 CAD customs charge for every 25 GBP spent.
If you are risk averse, select the option for us to pay customs on your behalf. It is a little more expensive (not our cost - its the shipping company).
We are not accountable for shipping delays caused by the carrier.
We pride ourselves on customer service and will ensure you get your order.
Where does Grounded 1002 ship from?
Do I have to pay extra tax or fees?
For orders in the UK and US final price at checkout is inclusive of customs and shipping - no surprises.
If you select the option for us to pay customs when you order from Canada or EU, no surprises or extra costs.
In some cases there are additional custom charges within the EU and Canada if you select the shipping only option. Some of our customers have had to pay customs and others have not - it just depends on who is handling your order it seems.
If you have any further questions, we can be reached at firstname.lastname@example.org